covid-19

Updated: March 22, 2020

We are shipping!
We are open and shipping orders, while making sure to package your items in an extra clean space. We are so grateful to have customers like you, who support our small business during this time! 

Estimated shipping times:
In this time of uncertainty it is not possible to guarantee packages will arrive within the usual time frame. The postal services announced delays but did not provide a guaranteed shipping time - and for that reason we are unable to predict how long it will take for packages to arrive.

Returns & Cancelations:
- Extended return window: from 30 to 90 days, according to our return policy.
- If the instructions of the government here in Canada will change and affect your unshipped order, you will be notified and will be able to cancel your pending order or have it shipped when service resumes.

Like you, we are also following the situation closely and the top priority is to keep healthy and safe. Since non of us can predict the next few weeks, we appreciate your understanding of possible delays that are out of our control.

If you have any questions don't hesitate to contact us: hello@knuffelpaper.com

Thank you for your support!

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