FAQ

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ORDERS

How long will it take for my order to arrive?
Processing time is 1-3 business days, and then your order will be shipped. Shipping time varies depending on your location. See the shipping policy for more details.

Where do you ship from?
From Montreal, QC, Canada.

Do you do custom work?
Absolutely, Contact us and let's get that project started! 

Do you accept returns?
Yes, we accept returns of unopened items within 30 days of receiving your order. Opened, used or custom made items can not be returned. 
You will be refunded within 14 business days after we receive the returned items. Shipping costs will not be refunded. See the Returns policy for all terms and instructions.

Can I return a Knuffel product that I bought at another store?
No, only items ordered in this website can be returned to us. Knuffel products that were purchased at other stores will not be accepted.

What payment methods do you accept?
We accept Visa, Mastercard, googlepay and PayPal.

Do I need to pay sales tax?
Orders outside of Canada do not need to pay sales tax. Orders in Canada are currently not required to pay GST either.

Will I need to pay Customs Duty?
That depends on the local laws in your contery of residence. Knuffel is not responsible for paying any customs duty that might apply to your order.

Can I view the prices in my currency?
Yes, this website supports a number of major currencies. Desktop users: click on the drop-down menu on the top right corner. Mobile users: click on the menu icon on the top left, the currency is on the bottom of the menu.

Can I pick up my order in person?
Unfortionatlly no, since we are currently located in a privet residence. We hope to offer this option in the future and to meet you!

How will you package my order?
Your order will be shipped in a compostable non-plastic protective sleeve. If your order contains more than one item, we may package the items in one sleeve in order to reduce waste.
Your order will be shipped in a rigid mailer with carton backing (paper), a bubble mailer (textiles) or in a mailing tube (large art prints) - to insure it arrives at your doorstep in perfect condition.

NEWSLETTER SUBSCRIPTION

I signed up but didn't get an email. Where is it?
The welcome email might have been filtered into your spam or "promotions" tab, and therefor not appear in your inbox. It can take up to 10 minutes to arrive, but if you still haven't received an email please contact us and we'll take care of that!
 
How do I unsubscribe?
Simply press "unsubscribe", it's on the bottom of every email we send.
Hope to see you again soon!


PRODUCT MATERIALS & INFORMATION

What paper do you print on?
We used recycled / FSC paper for all paper products. Each product description has all specifications of the materials used. 

What is the differance between recycled paper and FSC certified paper?
Recycled paper contains 1%-100% reperposed paper. FSC certified paper confirms that the manufacture meets the global standard of preserving the forest ecosystem and fair pay to workers and indigenous communities. Recycled paper can either be or not be FSC certified. FSC certified paper can either be or not be recycled.

Are your products recycled / FSC certified?
Yes, our products are FSC certified. Some of our products also contain recycled materials. Each product description contains full specifications. All of our paper products can be recycled.

Where do you print and make your products?
All products are designed by Knuffel and shipped from our studio in Montreal. Most of our products are printed and made in our studio, while some of our products are manufactured by our trusted partners in the USA, Canada and Europe - who help make the designs into a finished product.

What printing method do you use?
We use digital printing for our paper products, and screen printing for our textiles.

What are the the compostable non-plastic sleeves made out of?
The bio sleeves are made out of plants (PLA). They are FDA approved, but do not last forever like plastic sleeves (and thats a good thing, right?:-)) 

WORK TOGETHER

Do you do collaborations?
We'd love to! Contact us and let's talk!

Do you wholesale?
Yes! reach out through the wholesale inquiry, or email us.
 

COPYRIGHT

Can I use Knuffel's images in my blog / website / article / any form of publication in order to write about Knuffel?
Yes! but please make sure to credit Knuffel and provide a link to our website. Thanks :-) 
Please note that we reserve the right to request that you remove our images at any time without providing a reason.

Can I use your content?
All of the content is copyrighted and is intellectual property of knuffel. Using images, designs, texts, reproducing, selling, modifying and any other use of the content is prohibited without written permission. 
Feel free to contact us with any question.

 

Didn't find what you're looking for? Shoot us an email and we'll be happy to answer any question!

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